Refund policy

Returns and Refunds

Every product is made especially for you after your order is placed. Because our products are made to order, we generally cannot accept returns or exchanges due to ordering the wrong size or color, changing your mind, or deciding that perhaps you already own enough T-shirts.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery. Include:

  • Your order number

  • A description of the problem

  • Clear photographs showing the entire product and the issue

  • A photograph of the size or product label when applicable

Once the issue has been reviewed, we will offer an appropriate resolution, which may include a free replacement or a refund to your original payment method. You will not normally be required to return a damaged or defective product.

Sizing and Buyer’s Remorse

Because every item is produced specifically for your order, we cannot provide returns, refunds, or exchanges when:

  • The wrong size or color was ordered

  • The shipping address was entered incorrectly

  • The customer changes their mind

  • The product fits differently than expected but matches the measurements provided in the size chart

Please review the product description and size chart carefully before ordering. If you accidentally order the wrong size, contact us—we may be able to offer a discounted replacement, although this is not guaranteed.

Cancellations and Order Changes

Contact us immediately if you need to cancel or change an order. We will gladly help if production has not yet begun. Once an order enters production, it can no longer be changed or canceled.

Lost or Missing Packages

If your package appears delayed or missing, please verify the shipping address, check with household members or neighbors, and contact the shipping carrier or local post office. If the package still cannot be located, contact us promptly with your order number and tracking information.

We cannot guarantee replacements or refunds for packages delivered to an incorrectly entered address or marked as delivered by the carrier. However, we will review each situation and do our best to help.

Unauthorized Returns

Please contact us before mailing anything back. Products returned without prior authorization may not be eligible for a refund or replacement.

Contact Us

Questions or problems with an order? Contact us at [YOUR CUSTOMER-SERVICE EMAIL] and include your order number. We’ll do our best to make things right—preferably without requiring a congressional investigation.

This policy does not limit any rights provided to you under applicable consumer-protection laws.