Shipping policy
Shipping Policy
Effective date: August 23, 2026
Thank you for shopping with Simpson Bay Designs. Most of our products are made to order, which means they are produced specifically for you after your purchase. Please review the following information before ordering.
Order Processing and Production
Most orders require approximately 3-7 business days for production before they are shipped. Business days do not include weekends or holidays.
Production times may be longer during holidays, high-volume periods, product shortages, or other unusual circumstances. Production time is separate from shipping time unless an express option specifically states otherwise.
Once production has begun, orders generally cannot be changed or canceled.
Estimated Shipping Times
After production is complete, estimated delivery times are generally:
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Economy shipping within the United States: 4–8 business days
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Standard shipping within the United States: 2–5 business days
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International standard shipping: 10–30 business days
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Priority or express shipping: Timing will be displayed during checkout when available
These are estimates, not guaranteed delivery dates. Weather, carrier delays, holidays, customs, remote destinations, and other circumstances outside our control may affect delivery.
Please remember: selecting faster shipping does not necessarily shorten production time unless the option specifically includes expedited production. Even packages have to sober up before they leave the building.
Shipping Costs
Shipping costs are calculated during checkout and may vary based on:
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The product type and quantity
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The shipping method selected
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The delivery destination
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The fulfillment provider producing the item
The complete shipping charge will be displayed before payment is submitted. Any free-shipping offer applies only when specifically stated.
Multiple Packages
Products may be produced by different fulfillment partners or at different facilities. As a result, items from the same order may arrive in separate packages and on different days.
You may receive more than one tracking number. You will not be charged additional shipping beyond the amount shown when your order was placed.
Tracking Information
Tracking information will be emailed when it becomes available. Please allow up to 48 hours for the carrier to scan the package and begin displaying tracking updates.
Some international, military, economy, or remote-destination shipments may have limited tracking. A lack of frequent tracking updates does not necessarily mean the package has stopped moving.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully, including:
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Recipient’s full name
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Street address and apartment or unit number
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City, state or province, and postal code
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Country
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Email address and telephone number when required
Contact us immediately if an address needs to be corrected. We will attempt to make the change if production or shipping has not begun, but changes are not guaranteed.
We are not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address supplied by the customer.
PO Boxes and Military Addresses
Delivery to PO boxes is recommended only within the United States and may not be available for oversized products or express delivery. Customers are responsible for ensuring that the ordered product will fit in their PO box.
Shipping to APO, FPO, and DPO addresses may be available for qualifying products. Military deliveries may take approximately 15–30 business days, and tracking updates may stop after the package reaches the applicable military postal hub.
International Shipping
International shipping is available only to destinations offered during checkout. Certain products or fulfillment providers may not ship to every country.
International customers may be required to provide a phone number, email address, tax identification number, customs code, or other information required by the destination country. We may contact you if additional information is needed.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless expressly collected during checkout, these charges are not included in the product or shipping price and are the customer’s responsibility. We cannot control or predict these charges. Customs delays are also outside our control.
Refusing a shipment because of customs charges does not automatically qualify the order for a refund.
Delayed or Missing Packages
If your package is delayed:
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Review the tracking information.
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Confirm that the shipping address is correct.
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Check with household members, neighbors, building management, or the delivery location.
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Contact the carrier or local post office, as the package may be awaiting pickup.
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Contact us at [CUSTOMER-SERVICE EMAIL] with your order number and tracking information.
Please report overdue packages promptly. A shipment may be considered lost if it has not arrived within:
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30 calendar days for domestic United States or regional European Union shipments
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45 calendar days for other international shipments
To preserve eligibility for a possible replacement or refund, contact us no later than seven days after the applicable period ends.
We will investigate qualifying lost-package claims and may provide a replacement or refund when the loss was not caused by an incorrect address, failed delivery, customer action, or another excluded circumstance.
Packages Marked as Delivered
If tracking states that a package was delivered but you cannot locate it, please check with household members, neighbors, building management, the carrier, and your local post office.
Contact us promptly if the package remains missing. We will help review the available information, but a replacement or refund is not guaranteed for packages confirmed as successfully delivered by the carrier.
Returned or Undeliverable Packages
Packages may be returned because of:
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An incorrect or incomplete address
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An unclaimed package
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A failed delivery attempt
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Refusal by the recipient
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Customs or import issues
Because products are made to order and returns may be sent to a fulfillment facility, returned merchandise might not be recoverable. Reshipping may require a new order and additional production and shipping charges.
Refunds or replacements are not guaranteed when delivery failed because of information or actions attributable to the customer.
Damaged or Incorrect Orders
If your product arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery and include your order number and clear photographs of the problem.
Please review our Return and Refund Policy for complete details.
Contact Us
For questions about shipping or an existing order, contact:
Simpson Bay Designs
Email: sdph55@gmail.com
Please include your order number so we can locate the order quickly.